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🛡️ Warranty center
Warranty center
Quick summaries of residential warranty basics for Jandy, Hayward, and Pentair, with links to each manufacturer's own pages. Reviewed October 2026. Terms change by product, purchase date, and region, so always confirm the current terms before making a claim.
🟦 Jandy (Zodiac / Fluidra)
- The Jandy Limited Warranty covers manufacturing defects in materials and workmanship, with a base period of one year from retail purchase. Some products carry longer terms, so check the full document.
- Coverage applies to products installed and serviced by a licensed, qualified contractor where local rules require one, or otherwise by an experienced pool equipment professional.
- Jandy products bought through the internet or other e-commerce platforms are generally not covered, with limited exceptions (some small valves, for example).
- Exclusions include improper equipment sizing or mis-application, poor placement, inadequate ventilation or circulation, and sprinklers or runoff hitting the equipment pad.
🟥 Hayward
- Hayward offers three coverage types: Expert Line, Hayward Rewards (dealers can offer extended coverage when customers buy Expert Line products), and Open Line.
- Warranties apply only to products bought from Hayward or an authorized seller. Hayward can reject claims on products from unauthorized sellers.
- Open Line products (approved for online and in-store sale) carry parts-only coverage.
- Normal wear items such as o-rings, pump seals, and baskets are covered for manufacturing defects only and are excluded from extended coverage.
- Transfers: proof of purchase may be required, and coverage continues from the original installation date.
- Hayward's chlorination warranty language says a non-genuine replacement salt cell can void the warranty on Hayward automation or chlorination products.
🟩 Pentair
- Inground products bought from a brick-and-mortar retailer, pool builder, or pool service company get a minimum one-year parts and labor warranty when professionally installed. The warranty starts on the installation date.
- Three-year bundle program: qualifying equipment must be on a single invoice, installed at the same residential property, and bought from a retailer, builder, or service professional.
- Many products have their own terms, such as IntelliFlo3 and IntelliPro3 VSF pumps at three years. See the per-product table below.
- Pentair says to register products to activate coverage. Keep the sales receipt, serial numbers, and the installer's invoice.
- Internet purchases, including authorized online resellers, get one year parts only. Products that require professional installation but were not professionally installed also get one year parts only.
✅ Claim-ready habits for any brand
- Register equipment right after installation and save the confirmation.
- Keep the customer's receipt and your installer invoice showing the install date.
- Photograph data plates and serial numbers, and the installed equipment.
- Recommend authorized sellers. Online purchases often have shorter coverage or none.
- Use genuine replacement parts, and follow the manual for sizing, clearances, and ventilation.
- Keep water chemistry logs, since damage from poor chemistry (heat exchangers, for example) is commonly excluded.
- When in doubt, call the manufacturer or your distributor before starting work.
Warranty basics side by side
| Brand | Standard term | Online purchases | Key condition |
|---|---|---|---|
| Jandy | 1 year from retail purchase; longer for some products | Generally not covered (limited exceptions) | Installed and serviced by a qualified contractor |
| Hayward | Expert Line in-ground: 3 years parts, 1 year field labor; Totally Hayward adds labor | Open Line is parts only | Bought from Hayward or an authorized seller |
| Pentair | Minimum 1 year parts and labor; 3 years with the bundle program | 1 year parts only | Professional installation for most products; keep invoices |
Every product term is in the warranty lookup below, including salt cells, pumps, heaters, heat pumps, automation, lights, cleaners, valves, and replacement parts.
📝 Claim process by brand
- Jandy: contact the original dealer with proof of purchase, model number, serial number, date of retail purchase, and date of installation. Replacement parts are covered only until the original product's warranty ends.
- Hayward: pros can start claims in the Hayward Pool Solutions app or web account (Warranty Claim tab). You enter installer or dealer details, the pool type (based on the equipment), the serial number or manual product info, and the parts, then submit.
- Pentair: register to activate coverage and keep the bill of sale and installer's invoice (the bundle program needs the bill of sale with registration). Transfers need proof of purchase, the original location, and are based on the original install date. Confirm the claim route with your distributor or Pentair customer service.
- For any brand: troubleshoot first, photograph the data plate and the failure, and record chemistry readings.
🔍 Finding serial numbers
- Hayward: most products, except controls and chlorinators, have a 17-digit serial number starting with 21. On pumps, use the label on the main pump housing. On filters, use the filter's serial number, not the valve's.
- Jandy and Pentair: look for the data or rating plate on the equipment, and check the manual's label diagram for your model.
- Photograph the plate at install, before plumbing or panels make it hard to reach, and save it with the customer record.
Known issue notice: Pentair IntelliChlor Plus and LT
Pentair issued Technical Service Bulletin A00709 on October 27, 2025. It says controller firmware 1.004 fixes issues reported in the field, including false INSPECT CELL and CHECK CELL alerts, RESET HMI that would not clear, unresponsive buttons, and automation WAITING FOR FLOW problems. It covers the LT15, LT25, PLUS30, PLUS40, and PLUS60 and the IntelliCenter bundles. Units made on or after October 20, 2025 have firmware 1.004. See our blog post for what to do.
Pentair issued Technical Service Bulletin A00709 on October 27, 2025. It says controller firmware 1.004 fixes issues reported in the field, including false INSPECT CELL and CHECK CELL alerts, RESET HMI that would not clear, unresponsive buttons, and automation WAITING FOR FLOW problems. It covers the LT15, LT25, PLUS30, PLUS40, and PLUS60 and the IntelliCenter bundles. Units made on or after October 20, 2025 have firmware 1.004. See our blog post for what to do.
Warranty lookup
Estimate for residential in-ground equipment in the United States and Canada, based on Pentair's warranty page (reviewed October 2026), Hayward's 2024 Expert Line terms, and the Jandy Limited Warranty. Confirm with the manufacturer before relying on it.
⚠️ Professional note
Local codes, licensing, and manufacturer specs govern. Verify ranges against current standards (e.g., your health department, ANSI/APSP/ICC-11, and equipment manuals).
Local codes, licensing, and manufacturer specs govern. Verify ranges against current standards (e.g., your health department, ANSI/APSP/ICC-11, and equipment manuals).